This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect a range of personal information, including but not limited to:
- Contact details (e.g., name, email address, phone number)
- Demographic information
- Account login details
- Transaction details
- IP addresses and browser/device information
- Information from cookies and tracking technologies
2. How We Collect Your Information
Personal information may be collected when you:
- Visit or interact with our website or online services
- Contact us via email, forms, or other communication channels
- Subscribe to newsletters or mailing lists
- Make purchases or transactions
- Use cookies or similar technologies on our website
3. Purpose of Collection
We collect, hold, and use your personal information to:
- Provide and manage services or products
- Communicate with you about updates, offers, or support
- Improve website functionality and user experience
- Ensure compliance with legal obligations
- Detect and prevent fraud or misuse
4. Disclosure of Personal Information
We may disclose your personal information to:
- Service providers and third-party vendors
- Regulatory or legal authorities where required by law
- Entities involved in business transfers or restructuring
- Technology platforms that help operate our website
All disclosures are made in accordance with the APPs and only when necessary.
5. Overseas Disclosure
Some information may be stored or processed by third parties located outside Australia. We take reasonable steps to ensure these parties comply with privacy standards equivalent to those required in Australia.
6. Data Security
We implement reasonable security measures to protect personal information from loss, misuse, unauthorised access, modification, or disclosure. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.
7. Access and Correction
You have the right to request access to or correction of the personal information we hold about you. Requests can be made through the contact section of our website. We will respond within a reasonable time.
8. Complaints and Concerns
If you believe your privacy has been breached, you may contact us to lodge a complaint. All complaints will be handled seriously and in accordance with the Privacy Act.
If you’re unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).